Refund policy
Last updated: October 10, 2026
This Refund Policy explains the conditions that apply to purchases made through VALEVE MARKETING LLC. Because we offer digital products and may also provide marketing, advisory, consulting, or other digital services, refund eligibility may vary depending on the type of purchase and the stage of delivery.
1. Merchant information
VALEVE MARKETING LLC
EIN: 43-2307303
State Filing Number: LC014787724
4101 Waco Rd Ste E, Columbia, MO 65202, United States
Email: contact@valevemarketing.com
Phone: +1 (417) 572-3485
2. Purchases covered by this policy
This Refund Policy may apply to:
• Ebooks, guides, playbooks, and templates
• Downloadable educational or informational materials
• Marketing-related digital products
• Digital marketing services
• Advisory and consulting services
• Other digital products or online services offered through our website
3. Digital products
Digital products are generally delivered electronically and may become available shortly after payment is completed.
Once a digital product has been accessed, downloaded, or otherwise made available to the customer, the purchase is generally considered final and non-refundable.
Exceptions may be reviewed where:
• A verified technical issue on our side prevents access
• The customer receives the wrong digital product
• A duplicate payment has been charged
• A confirmed processing error affects the purchase
• A refund is required under applicable law
Where applicable consumer law provides a right of withdrawal for digital content, that right may end once digital delivery begins where the required consent and acknowledgment have been provided.
4. Access or delivery issues
If you have completed a purchase but cannot access the digital product because of a technical problem attributable to us, please contact us within 7 days of purchase.
Depending on the circumstances, we may:
• Restore or renew access
• Send a replacement download link
• Provide the correct product
• Offer another reasonable technical solution
• Issue a refund where the issue cannot reasonably be resolved
Where possible, we will normally attempt to correct the access problem before issuing a refund.
5. Marketing, advisory, and consulting services
Refunds for marketing, advisory, consulting, or other personalized services may depend on whether work has already begun.
If a cancellation request is received before work starts, we may review the request for a full or partial refund depending on the circumstances.
Once work has started, a consultation has taken place, or customized reports, recommendations, strategies, or other materials have been provided, payments are generally non-refundable to the extent permitted by applicable law.
Where appropriate, we may offer rescheduling, service credit, or another reasonable solution.
6. Circumstances generally not eligible for refund
Unless required by law, refunds are generally not provided when:
• A customer changes their mind after accessing or downloading a digital product
• The purchase was completed without reviewing the available product description
• The digital content has already been substantially accessed or used
• A personalized service has already been performed
• The issue results from unsupported devices, software, or internet conditions outside our control
This section does not affect mandatory consumer rights.
7. Requesting a refund review
To request a refund review, contact:
Please include:
• Your full name
• The email address used for the purchase
• Your order or transaction number
• The product or service purchased
• A brief explanation of the issue
We aim to review and respond to refund requests within 5 business days.
8. Duplicate or unauthorized charges
If you believe you have been charged more than once for the same order, please contact us promptly.
Verified duplicate charges may be refunded to the original payment method.
If you believe a transaction was made without your authorization, contact us as soon as possible so we can review the available transaction information.
9. Approved refunds and processing
Approved refunds are normally returned to the original payment method used for the purchase.
After VALEVE MARKETING LLC submits the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
These external processing times are outside our control.
10. Payment disputes and chargebacks
If you experience a problem with a purchase, payment, product, or service, we encourage you to contact us first so we have an opportunity to review the matter and attempt to resolve it.
Fraudulent, abusive, or unjustified payment disputes may result in suspension of access to products or services and appropriate action regarding legitimate amounts owed.
Nothing in this section limits rights available under applicable law or through your payment provider.
11. Review of exceptional circumstances
In unusual cases, VALEVE MARKETING LLC may review a refund request individually based on the specific facts of the situation.
A discretionary refund or accommodation in one case does not create an obligation to provide the same outcome for other purchases.
12. Changes to this Refund Policy
VALEVE MARKETING LLC may update this Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any revised version becomes effective when published on this website.
13. Contact
For questions regarding refunds, payments, or purchases, please contact:
VALEVE MARKETING LLC
4101 Waco Rd Ste E
Columbia, MO 65202
United States
Email: contact@valevemarketing.com
Phone: +1 (417) 572-3485