Shipping policy
Last updated: October 10, 2026
This Shipping Policy explains how products and services purchased from VALEVE MARKETING LLC are delivered. Our products are primarily digital and are therefore supplied electronically rather than through physical shipping, unless expressly stated otherwise.
1. Merchant details
VALEVE MARKETING LLC
EIN: 43-2307303
State Filing Number: LC014787724
4101 Waco Rd Ste E, Columbia, MO 65202, United States
Email: contact@valevemarketing.com
Phone: +1 (417) 572-3485
2. Digital products
Products available through our website may include:
• Ebooks, guides, and playbooks
• Templates and downloadable files
• Educational or informational resources
• Marketing-related digital materials
• Other electronically delivered products
Unless a product page specifically states otherwise, no physical item is shipped to the customer.
3. Electronic delivery methods
After successful payment, a digital purchase may be delivered using one or more of the following methods:
• Immediate download from the website
• A download link sent to the email address provided during checkout
• Access through an online platform or customer area
• A secure electronic link or digital file
• Another online delivery method disclosed in connection with the purchase
The exact method may depend on the product purchased.
4. Expected delivery time
Digital access is generally provided immediately or shortly after payment confirmation.
Occasionally, delivery may be delayed because of payment verification, email delays, maintenance, technical issues, or circumstances outside our reasonable control.
Where the delay results from an issue on our side, VALEVE MARKETING LLC aims to provide or restore access as soon as reasonably possible and generally within 24 hours.
5. Customer delivery responsibilities
Customers are responsible for providing accurate information and maintaining the technical conditions necessary to receive their purchase.
This includes:
• Providing a correct and active email address
• Checking spam, junk, or promotions folders where appropriate
• Maintaining a reliable internet connection
• Using compatible devices and software
• Entering accurate information during checkout
VALEVE MARKETING LLC is not responsible for delivery problems resulting from incorrect customer information, incompatible devices, internet interruptions, or other circumstances outside our reasonable control.
6. Delivery of marketing and consulting services
Marketing, advisory, consulting, or other digital services may be delivered separately from downloadable products.
Depending on the service purchased, delivery may include:
• Video or telephone calls
• Email communications
• Reports, analyses, or recommendations
• Shared documents or digital files
• Online collaboration or communication platforms
• Other electronic methods agreed with the customer
Any applicable appointment, milestone, delivery schedule, or expected completion timeframe will be communicated in connection with the relevant service.
7. When digital delivery is considered completed
A digital product may be considered delivered when the customer has been provided with reasonable access to the purchased content.
This may occur when:
• A valid download link has been provided
• The purchased file has been sent to the customer's email address
• Access has been granted through a digital platform
• The product has otherwise been made available electronically
Customers are encouraged to retain their purchase confirmation and transaction information.
8. Shipping and delivery fees
Because our products are generally delivered digitally, there are normally no physical shipping charges.
Any price, service fee, tax, or other applicable amount will be disclosed before the customer completes the transaction.
9. Problems receiving or accessing a purchase
If you have completed payment but have not received or cannot access the purchased digital content, please contact us within 7 days of purchase.
Email: contact@valevemarketing.com
Please provide:
• Your full name
• The email address used for the order
• Your order or transaction number
• The product purchased
• A brief description of the access or delivery issue
Once the transaction has been verified, we will make reasonable efforts to resend, restore, or otherwise provide access to the purchased product.
10. Re-access to digital content
Where technically possible, customers experiencing a legitimate access problem may request assistance obtaining renewed access to a previously purchased digital product.
Providing replacement access does not change the original license or authorize unauthorized copying, sharing, redistribution, or resale of the content.
11. Taxes and checkout amounts
Depending on applicable law and the customer's location, taxes may be included in the listed price or calculated during checkout.
Customers remain responsible for any tax obligations that legally apply to them.
12. Digital content and withdrawal rights
Because digital content may be supplied immediately after purchase, any applicable statutory right of withdrawal may end once access or downloading begins where permitted by law and where the required consent or acknowledgment has been provided.
For additional information regarding refunds and exceptions, please review our Refund Policy.
13. Changes to this Shipping Policy
VALEVE MARKETING LLC may revise this Shipping Policy from time to time to reflect changes in our products, delivery systems, services, business practices, or applicable requirements.
Any revised version will become effective when published on this website.
14. Contact
For questions regarding digital delivery, access, or fulfillment, please contact:
VALEVE MARKETING LLC
4101 Waco Rd Ste E
Columbia, MO 65202
United States
Email: contact@valevemarketing.com
Phone: +1 (417) 572-3485